Clients Rights and Responsibilities

Clients Have The Right To:

• Be treated with respect, dignity, and compassion regardless of your age, size, shape, color marital status, gender, or sexual orientation.
• Ask questions about your health care and expect answers in language you can understand.
• Privacy regarding the use of your personal health information.
• Consent to, or refuse, any medical treatment, medication, or contraceptive method.
• Seek a second opinion.
• Access to, and copies of, your complete medical record (medical chart).
• Keep or terminate your pregnancy, regardless of your income, age, marital status, HIV status, race, or sexual orientation.
• Know the name and professional status of all caregivers.
• Be free from judgment because you have had or are having an abortion(s).
• Terminate a relationship with the healthcare provider if he/she does not meet your needs.
• Ask a doctor to stop during an exam or medical procedure and expect your request to be listened to whenever medically safe to do so.
• Feel emotionally safe within the healthcare setting.
• Expect care that utilizes the most up-to-date information available.
• A clear understanding of the financial obligations you will incur.

Clients Are Responsible To:

• Provide the doctors and staff with complete and accurate medical information.
• Request additional information when you don’t understand.
• Inform the staff if you anticipate having difficulty following the recommended treatment.
• Be respectful and courteous.

Meet the financial obligations associated with your care.